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 Registration FAQs- Click on a Question Below to View the Answer


General Questions

Why do I need to provide my SSN?

What if I am the training coordinator and I need to register several people?

How do we make a substitution in attendance?

Should I be providing my agency information or my home information?

Where can I search for classes?

What is the class number and where do I find it?

How will I know if my registration was received and approved?

What if I know my student ID number but the system does not recognize my date of birth?

Who can I contact if I have trouble registering?

Who do the suggestions go to?

Logging in and Navigation Questions

What if I forgot my password?

How do I know if I have an account?

How long do I have to register?

Managing Your Account

Where do I go to change my password?

Where can I request my transcript?

Do my credits transfer to my agency for anything?

Where can I see what I have registered for?

I have already registered for a class and I cannot attend. How can I drop?

Payment Questions

How do I make an online payment?

Who do I make the check out to and where does it get sent?

Can I have a bill sent to my agency?

ICAC Training Classes: Registration Questions

Can anyone register for ICAC training programs?

How do I register for ICAC trainings?

How are students selected to attend a class?

When am I notified I have been confirmed to attend a class I have registered for?

What happens if I am on the waitlist?

How do I drop my registration?

If I registered for more than one class for the same course and have received a confirmation e-mail, do I need to cancel my registration for the other classes for which I have registered?

Can I rank the classes I register for in priority order?

ICAC Training Classes: Cancellation Questions

If I have been confirmed in a class and need to cancel, what do I do?

Can I send a substitute in my place if I can’t attend?

What happens if I can’t attend a class I have been confirmed to attend and I don’t notify the Training & Technical Assistance Program in writing?

What happens if I need to miss part of a class?

ICAC Training Classes: Miscellaneous Questions

What costs does ICAC Training & TA cover?

When can I make my travel arrangements?

What should I do if I need to change my lodging information?

Do I need to bring my own laptop?